Problems that were resolved ranged from software issues to redeeming bonuses, all things which help to optimize the gaming experience
The titles available have no issue with running on mobile. The Cashier section offers a wide range of reliable banking methods with the capabilities for swift and secure transactions.
Betting is made easy for customers by the range of payment offers available. A major positive is that Virgin Casino USA offers free transactions for both withdrawal and deposit. One notable method that is not available for Virgin Casino deposits is PayPal; however, other e-Wallets such as Neteller and Skrill are available.
All available methods for deposits are listed below. All of these payment options offer an instant transfer of funds to your account. The maximum deposit amount is $20,000 for most methods. However, there are lower limits for deposits via e-wallets or PayNearMe cash.
- eChecks and ACH Transfers – this is the recommended payment method for Virgin Casino deposits
- Bank Transfers for selected banks (full list available on the site)
- Credit / Debit cards (VISA and MasterCard both accepted)
- PayNearMe (take your casino account details to a 7-11 and deposit with cash)
- Casino Cage through the Tropicana AC (the sister company to Virgin Casino)
There is a more limited list of options when it comes to withdrawals. The Virgin casino withdrawal times will vary depending on which method you use.
ACH Transfers can be used for withdrawal on deposits from eChecks, bank transfers, credit cards, or PayNearMe. The maximum amount for withdrawal is $5,000, but there is no limit for the number of transactions. The money will normally be available to you within 3-5 business days.
Paper checks are available for withdrawals over $20. The check will be sent to the address you have listed on your account. The withdrawal time for paper checks is within 7-10 business days.
You also have the option to speak to a representative over the phone
Casino Cage is also available as a withdrawal method through the Tropicana site. E-wallets Skrill and Neteller are also available if you used one of these as your deposit method. Both of these methods offer instant withdrawal of funds.
Virgin Casino USA offers a variety of ways for customers to get in contact with the customer service team. The live chat and email are both available 24/7, meaning you can report a problem whenever you’re playing.
Our Virgin Casino review of the customer service was complimentary of the team who deals with issues. Users stated that the team was knowledgeable and able to provide advice.
Some users suggested that the live chat was a more useful way to contact and offered a swifter response. Emails are better to use when trying to contact a higher authority for the site. If you have a more basic question about using the site, you may find it useful to visit the handy FAQ section.
When it comes to looking at whether Virgin Casino USA is a scam, there is considerable evidence to the contrary. This operator is partnered with its land-based sister company Tropicana AC, as is required by the New Jersey Division of Gaming Enforcement. Its parent company Gamesys is a UK-based company and operates under strict licensing regulations.
The site also employs industry-leading SSL encryption technology so that customers can share their private information securely. The casino also uses Random Number Generators to ensure fairness across all of its games. Third-party companies are used to audit the site regularly and test the proper function of software and mechanisms for the casino.